Anti-Discrimination: The Child Care Company is committed to both work and learning environments in which all individuals are treated with respect and dignity. Each individual has the right to work and learn in a professional atmosphere that promotes equal opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, The Child Care Company expects that all relationships among employees, contractors, and students will be business-like and free of explicit bias, prejudice, and harassment. The Child Care Company will make every reasonable effort to ensure that all concerned are familiar with these policies and are aware that any complaint in violation of such policies will be investigated and resolved appropriately. Any employee, contractor, or student who has questions or concerns about these policies should contact the The Child Care Company’s Executive Director. These policies should not, and may not, be used as a basis for excluding or separating individuals of a particular gender, or any other protected characteristic, from participating in business, work-related social activities or training events. In other words, no one should make the mistake of engaging in discrimination or exclusion to avoid allegations of harassment. The law and the policies of The Child Care Company prohibit disparate treatment based on sex or any other protected characteristic, with regard to terms, conditions, privileges, and perquisites of employment. The prohibitions against harassment, discrimination, and retaliation are intended to complement and further those policies, not to form the basis of an exception to them. These policies apply to all contractors, employees, and students. Conduct prohibited by these policies is unacceptable in the workplace and any training-related setting.
Certificates: The Child Care Company will replace certificates at no cost within 30-days of the class. After 30-days, there is a $5 replacement fee.
Instructor Proprietary Interest: The Child Care Company will disclose all proprietary interests of its employees, trainers, subject matter experts, and content editors. All proprietary interest will be noted at the beginning of instruction and noted on written materials.
Release of Information: Following a training event, participants can expect certificates to be emailed to them. Other than the learner’s name, certificates will not include any additional identifying information. Upon submitting a completed and signed Release of Information Form, records will be released and forwarded to any third party. Records will be released via email 14 business days. Expedited records may be requested for an additional fee.
Customer Contact: By enrolling in our courses, you authorize us to use your phone number for text messaging and email for marketing.
Support Services: The Child Company is available to provide support services such as advising, registration and scheduling during our business hours of Monday-Friday 9:00 a.m. to 6:00 p.m. Learners should contact our business manager at techsupport@childcarecompany.org or (240) 583-0865 for support. Before each online learning event, The Child Care Company is available thirty minutes before class to offer technical support contact us at (240) 583-0865.
Outage Policy for The Child Care Company Online Learning
At The Child Care Company Online Learning Institution, we are committed to providing a stable and reliable online learning environment. This policy outlines our procedures for handling system outages and ensuring minimal disruption to our students’ learning experiences.
In the event of an outage, defined as any period during which our online learning platform is inaccessible due to technical difficulties or maintenance, we will communicate promptly with our students. Notifications of planned outages will be posted on the platform’s dashboard at least 48 hours in advance.
To ensure that downtime does not disadvantage students, we will extend course durations by the number of hours or days the system is down. While we do not offer refunds for courses affected by outages, we reserve the right to provide the course in an alternative format if feasible. It is important to note that this policy does not cover outages resulting from personal hardware, software, or internet connection issues.
Should students encounter difficulties due to an outage, they are encouraged to contact our support team at techsupport@childcarecompany.org. Our support team is available M-F, 9-5, and is dedicated to providing prompt assistance.
The Child Care Company reserves the right to review and amend this policy to ensure its effectiveness and alignment with our institutional goals.